Terms and Conditions

 DIETARY REQUIREMENTS OR ALLERGIES 

All food is produced in a kitchen which also handles nuts and dairy. While we make every effort to prevent cross-contamination, we cannot guarantee that our food is 100% free of any specific allergen. Please see our full list of allergens.  This information is also included on each individual product in the shop section.

It is your responsibility to inform us upon booking of any dietary requirements. While we make every effort to accommodate such requirements, this may not always be possible. The Happy Hamper will not be liable for any circumstances that arise where an allergy or intolerance has not been made aware to us. 

REFUNDS

The Happy Hamper will not accept refunds, unless we, the company cannot fulfil the booking. Date changes will be considered given sufficient notice and availability within the same year. All deposits are non-refundable and payment of a deposit received by us confirms your booking.

CANCELLATION POLICY

Afternoon tea hampers and graze boxes:

We ask for 100% payment to secure your booking. Orders cancelled between 48 and 24 hours of delivery date and time will be subject to a 50% refund. Orders cancelled within 24 hours of delivery 100% will be retained. 

Graze platters:

We ask 100% payment to secure your booking.  Orders cancelled between 48 and 24 hours of delivery date and time will be subject to a 50% refund. Orders cancelled within 24 hours of delivery 100% will be retained.  

Bespoke afternoon tea

We ask for a 10% deposit to secure your booking. We do not hold dates until the deposit is received. The remaining balance is payable 14 days before delivery. Cancellation within 7 days of delivery will mean loss of your deposit.

Grazing Tables:

We ask for a 25% deposit to secure your booking. We do not hold dates until the deposit is received. The remaining balance is payable 14 days before delivery. Cancellation within 7 days of delivery will mean loss of your deposit.

TRAVEL CHARGES

We’re a UK, North West London-based company, and travel costs are worked out based on mileage from us. Certain areas will incur a delivery charge, please do contact us for further information.

DELIVERY RESPONSIBILITY

We will send an email when your order has gone out for delivery. Upon arrival, if there is no answer we will try our best to get hold of you using the contact number/email provided. If we cannot get hold of you the order will be left in a secure location at your property and we will no longer hold responsibility for the item. 

PRIVACY POLICY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, phone number.

When you conduct a transaction on our website via the enquiry, as part of the process, we collect personal information you give us such as your name, address, email address and telephone number via our enquiry form. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To comply with any applicable laws and regulations.

We may contact you to notify you regarding your booking, to troubleshoot problems with your booking, to resolve a dispute, to collect fees or monies owed, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text message.

How do you use cookies and other tracking tools?

If your website tracks personal information through the use of cookies, for example, you must make this clear to your site visitors. Be clear about what tracking tools (e.g. cookies, flash cookies, web beacons, etc.,) your website employs, what personal information they gather and why they are being used.

It's important to note that third-party services, such as Google Analytics may have their own policies regarding how they collect and store information.